Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | S | C | G | W | N | E | L | X | V | Y | Y | C | S | Q |
| D | O | N | T | A | S | S | U | M | E | C | W | M | A | J |
| L | J | N | A | J | I | O | W | C | O | U | S | Z | X | Z |
| U | H | B | T | C | E | T | L | G | H | B | J | N | F | J |
| W | U | E | N | R | E | D | Q | U | P | C | J | L | N | J |
| T | F | Z | L | S | O | W | O | K | T | Q | O | O | B | T |
| L | N | E | T | S | I | L | I | N | H | I | I | Y | C | E |
| T | N | E | I | T | A | P | E | B | T | T | O | A | Q | S |
| C | M | R | T | Z | N | M | G | M | S | P | T | N | R | V |
| E | S | R | P | R | P | L | Y | E | O | N | A | C | L | G |
| B | L | M | X | A | I | F | U | O | O | T | Q | N | J | P |
| K | U | I | T | I | F | Q | J | C | Y | U | I | Q | I | L |
| R | I | H | M | J | K | T | E | Z | K | V | R | O | Y | C |
| L | Y | E | R | S | R | Y | U | G | K | Y | W | U | N | G |
| G | Y | T | A | K | E | O | W | N | E | R | S | H | I | P |
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