Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | P | I | H | S | R | E | N | W | O | E | K | A | T | T |
| Z | Q | P | M | A | R | F | B | Q | Y | X | S | E | N | Y |
| A | R | I | X | X | T | P | I | E | Z | K | O | O | C | W |
| K | L | O | M | F | Q | B | C | G | Q | M | I | T | Y | C |
| E | D | A | H | O | X | O | B | U | T | T | Q | H | Q | Z |
| C | T | O | J | V | N | Y | E | K | O | Q | F | K | O | J |
| I | C | V | H | T | E | S | O | M | U | M | G | Z | Z | O |
| N | H | B | A | Z | T | B | E | P | A | T | I | E | N | T |
| A | N | C | X | I | C | L | J | M | K | K | A | K | W | Q |
| P | T | H | O | R | O | U | I | E | P | J | Q | F | P | P |
| T | H | N | E | R | H | X | J | S | I | A | U | F | I | W |
| N | B | W | T | I | N | R | T | Y | T | T | T | T | R | L |
| O | Z | N | A | C | G | P | R | W | J | E | S | H | U | F |
| D | O | N | T | A | S | S | U | M | E | D | N | W | Y | J |
| C | H | C | N | O | I | T | U | L | O | S | M | V | X | P |
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