Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | X | T | A | K | L | T | R | A | O | X | R | D | B | G |
| W | V | D | O | N | T | P | A | N | I | C | W | Y | N | C |
| T | L | L | H | T | I | D | U | W | V | L | W | O | S | P |
| U | H | F | T | A | U | K | Q | F | U | N | I | Y | O | S |
| Z | S | P | W | K | S | M | J | C | V | T | J | H | L | Q |
| P | E | V | O | E | W | K | W | Y | O | M | K | T | U | R |
| K | M | P | K | O | Y | B | Q | M | J | F | A | A | T | T |
| R | U | O | U | W | J | E | E | U | B | N | V | P | I | G |
| A | S | B | B | N | B | L | C | P | E | Y | A | M | O | B |
| I | S | Y | Q | E | O | F | I | O | A | S | Y | E | N | V |
| R | A | E | L | R | B | I | D | S | N | T | T | R | J | H |
| A | T | A | T | S | M | I | L | E | T | T | I | I | R | O |
| Q | N | N | B | H | I | R | X | Z | X | E | A | E | O | V |
| Q | O | G | M | I | Y | W | H | M | J | H | N | C | N | N |
| C | D | X | M | P | V | O | J | A | D | W | G | W | T | T |
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