Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | K | I | V | K | J | J | T | I | F | G | G | H | E | V |
| Y | N | V | N | D | Y | Z | N | C | P | C | O | L | S | J |
| E | V | O | G | O | Q | P | E | T | I | Q | I | E | X | Y |
| P | G | V | I | N | G | T | I | N | H | M | H | X | W | H |
| V | W | U | U | T | X | S | T | E | S | I | P | T | V | T |
| E | P | W | Q | P | O | Q | A | T | R | G | Z | B | E | A |
| V | Y | D | X | A | Q | M | P | S | E | E | F | K | M | P |
| N | Z | K | I | N | H | V | E | I | N | B | W | W | U | M |
| D | O | F | U | I | O | E | B | L | W | I | C | M | S | E |
| W | D | I | T | C | M | X | J | V | O | B | Z | B | S | G |
| T | C | A | T | N | O | C | E | Y | E | R | T | R | A | I |
| K | A | B | U | U | D | Y | M | C | K | J | T | J | T | G |
| K | M | U | C | B | L | Z | J | C | A | Q | Z | N | N | W |
| Q | I | O | E | I | U | O | J | Y | T | E | I | T | O | L |
| A | A | S | K | Q | U | E | S | T | I | O | N | A | D | C |
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