Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | S | K | Q | U | E | S | T | I | O | N | K | Z | W |
| K | O | X | O | N | U | I | P | O | P | U | A | S | I | G |
| H | J | N | X | L | Y | W | A | E | I | G | D | F | B | A |
| W | O | O | T | P | U | G | Y | E | H | L | A | N | F | S |
| O | V | U | J | R | D | T | N | Q | S | A | W | G | Z | T |
| G | Y | F | C | P | O | K | I | R | R | M | O | M | C | T |
| K | T | Z | I | T | N | L | Z | O | E | S | I | A | F | T |
| E | B | E | N | N | T | I | E | L | N | H | T | L | W | L |
| G | V | J | A | E | A | S | B | M | W | N | W | H | E | M |
| Z | I | W | P | I | S | T | T | V | O | L | H | H | D | N |
| B | Y | Q | T | T | S | E | A | C | E | T | D | I | I | Q |
| M | M | Z | N | A | U | N | E | B | K | D | I | T | U | B |
| I | T | N | O | P | M | Y | M | U | A | U | H | O | T | P |
| P | U | C | D | E | E | M | P | A | T | H | Y | H | N | O |
| X | W | N | P | B | V | K | F | G | L | U | B | W | V | D |
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