Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | B | O | G | K | K | P | I | Z | Q | Z | A | I | B | T |
| W | N | T | O | F | Z | D | U | N | X | R | B | Z | N | A |
| R | E | E | L | N | V | F | O | L | M | V | P | O | R | S |
| K | N | V | I | T | N | I | U | A | A | J | I | A | M | K |
| Y | M | E | C | T | T | M | G | H | S | T | H | W | X | Q |
| B | E | F | T | U | A | X | D | R | O | X | S | D | D | U |
| U | M | Y | L | S | D | P | J | M | U | R | R | O | P | E |
| Q | U | O | E | R | I | W | E | R | W | V | E | B | T | S |
| R | S | W | A | C | A | L | M | B | M | E | N | Y | A | T |
| Y | S | M | J | M | O | P | P | X | O | I | W | I | U | I |
| G | A | S | I | R | G | N | A | B | U | Y | O | U | P | O |
| J | T | S | T | L | Q | A | T | C | K | N | E | C | M | N |
| X | N | N | A | W | E | F | H | A | S | R | K | B | H | S |
| J | O | G | C | U | U | X | Y | H | C | V | A | T | O | C |
| C | D | O | N | T | P | A | N | I | C | T | T | M | J | Q |
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