Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | T | Y | U | Q | Q | G | T | W | B | X | D | B | D | C |
| D | Y | I | F | E | I | N | A | N | I | E | O | M | O | K |
| D | T | H | B | V | F | Q | K | E | E | F | N | N | N | N |
| Y | U | B | T | M | N | E | E | T | H | S | T | B | T | O |
| G | E | G | S | A | Y | D | O | S | G | R | P | Y | A | I |
| R | P | C | N | H | P | K | W | I | O | E | A | N | S | T |
| U | W | X | Q | D | K | M | N | L | N | L | N | O | S | S |
| T | N | E | I | T | A | P | E | B | F | P | I | I | U | E |
| M | Z | M | A | F | S | M | R | V | E | L | C | T | M | U |
| T | B | J | V | P | O | H | S | S | V | K | T | U | E | Q |
| E | G | J | G | T | G | M | H | P | Y | X | D | L | O | K |
| M | C | T | I | H | I | J | I | C | W | U | I | O | W | S |
| E | S | O | I | L | P | M | P | Q | Y | Q | M | S | O | A |
| U | N | Z | E | D | T | C | A | T | N | O | C | E | Y | E |
| K | I | U | S | L | Q | A | S | J | I | P | E | H | M | J |
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