Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | N | Z | Y | E | Y | E | C | O | N | T | A | C | T |
| K | N | P | F | A | F | H | C | Z | B | U | R | V | A | F |
| D | V | O | I | J | L | R | K | R | C | E | C | T | N | E |
| T | J | W | I | H | E | M | U | S | S | A | T | N | O | D |
| Z | D | Y | I | T | S | O | L | U | T | I | O | N | I | O |
| V | C | J | Q | M | O | R | N | N | E | T | A | S | T | N |
| X | E | D | I | H | G | M | E | B | V | T | X | Q | S | T |
| J | V | L | B | O | N | F | E | N | Y | N | Y | W | E | P |
| M | E | J | K | L | B | P | M | L | W | Q | J | B | U | A |
| Z | Q | V | K | H | A | Q | P | I | O | O | V | I | Q | N |
| D | T | N | L | T | J | Z | A | S | C | R | E | M | K | I |
| Q | D | I | I | J | T | L | T | T | N | V | T | K | S | C |
| P | N | E | Q | L | B | N | H | E | F | K | O | N | A | U |
| P | N | P | W | L | K | U | Y | N | U | E | V | P | O | T |
| T | C | L | Q | R | T | K | C | N | V | T | M | G | C | C |
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