Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | R | W | D | Q | Y | Y | H | T | A | P | M | E | J | A |
| P | N | S | A | L | O | O | W | C | K | E | U | X | L | Y |
| I | Y | O | F | N | C | I | N | A | P | T | N | O | D | Y |
| H | S | A | I | P | E | C | L | J | Y | B | T | X | W | G |
| S | O | L | U | T | I | O | N | I | T | L | O | H | M | T |
| R | M | F | T | D | O | F | X | I | N | F | X | G | S | B |
| E | Y | I | K | S | N | M | K | H | U | J | X | I | W | R |
| N | K | C | L | G | V | B | E | P | A | T | I | E | N | T |
| W | A | J | N | E | T | S | I | L | T | K | F | W | C | B |
| O | N | P | X | G | B | U | R | J | O | C | B | Y | K | M |
| E | Y | E | C | O | N | T | A | C | T | R | L | V | B | M |
| K | J | A | F | U | Z | R | O | M | Y | K | T | W | P | R |
| A | S | K | Q | U | E | S | T | I | O | N | G | N | L | H |
| T | G | T | X | M | E | M | U | S | S | A | T | N | O | D |
| Z | Q | G | D | R | A | K | A | Z | J | W | J | S | B | C |
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