Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | I | I | R | L | M | L | O | S | C | N | Z | F | N | T |
| C | N | Z | T | Y | H | T | A | P | M | E | H | O | N | T |
| D | E | O | O | W | Z | Q | E | Z | T | M | I | E | C | U |
| D | D | C | I | C | Q | S | M | I | P | T | I | A | X | L |
| O | N | L | L | T | E | X | R | F | S | T | T | O | E | C |
| N | N | J | K | E | O | E | A | E | A | N | H | Y | T | U |
| T | Y | G | Y | L | M | M | U | P | O | C | Z | B | W | Y |
| P | M | L | D | I | L | Q | E | C | E | M | A | W | N | V |
| A | M | N | P | M | K | B | E | L | I | S | T | E | N | X |
| N | U | E | R | S | O | Y | G | C | O | I | Y | J | Q | S |
| I | S | T | A | K | E | O | W | N | E | R | S | H | I | P |
| C | V | A | N | A | S | U | V | D | V | S | T | K | M | R |
| V | U | E | R | L | J | P | F | V | J | X | T | N | O | R |
| A | W | X | J | L | E | M | U | S | S | A | T | N | O | D |
| Z | K | Z | H | S | O | L | U | T | I | O | N | Q | Z | C |
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