Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | N | Q | Y | A | U | F | V | X | Y | V | L | P | Q | L |
| X | L | O | M | E | V | F | W | X | K | W | I | Q | N | N |
| H | T | V | I | I | M | X | Z | S | T | P | R | O | R | F |
| L | R | A | G | T | S | E | M | N | T | K | I | H | O | R |
| T | P | U | K | W | S | U | U | H | W | T | X | S | N | Z |
| C | C | H | Z | E | Q | E | O | Q | O | E | T | K | O | D |
| I | P | A | F | A | O | B | U | M | Y | L | Z | K | I | C |
| N | U | E | T | V | O | W | E | Q | R | I | N | Q | T | B |
| A | X | E | E | N | P | L | N | P | K | M | G | S | U | H |
| P | E | L | Q | S | O | G | I | E | A | S | J | Z | L | K |
| T | Z | P | J | R | L | C | E | S | R | T | A | P | O | H |
| N | Y | H | T | A | P | M | E | J | T | S | I | S | S | O |
| O | V | N | D | N | L | B | G | Y | K | E | H | E | I | Q |
| D | O | N | T | A | S | S | U | M | E | R | N | I | N | G |
| C | D | K | D | P | M | G | K | R | R | Z | T | N | P | T |
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