Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | F | H | E | K | D | R | V | Z | L | A | U | X | T |
| D | O | N | T | A | S | S | U | M | E | K | N | G | N | N |
| O | R | N | A | Y | Y | C | X | Y | G | E | X | E | T | V |
| N | Y | H | T | A | P | M | E | E | T | Y | I | A | W | B |
| T | J | G | A | R | A | C | P | S | N | T | K | S | B | N |
| P | M | L | L | H | O | M | I | O | A | E | O | K | G | S |
| A | K | V | E | N | H | L | I | P | O | E | L | Q | Y | V |
| N | W | G | T | I | Y | T | E | W | L | Q | A | U | F | C |
| I | V | A | L | W | U | B | N | M | N | H | Q | E | B | K |
| C | C | E | P | L | U | E | K | F | O | B | Z | S | A | T |
| T | W | C | O | D | R | S | H | Y | M | T | Y | T | V | C |
| V | F | S | A | S | M | I | L | E | R | C | I | I | L | M |
| G | W | O | H | M | T | W | V | F | R | E | P | O | H | R |
| S | C | I | C | B | A | P | D | R | J | E | O | N | N | V |
| A | P | Y | H | C | I | B | F | D | M | H | A | N | G | S |
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