Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | A | T | C | G | H | J | X | O | M | U | J | L | M | W |
| P | O | A | B | L | D | N | Y | H | F | I | S | T | C | Y |
| K | I | N | F | O | Q | E | H | V | O | Z | O | C | I | U |
| A | B | H | T | I | Z | T | T | B | P | E | L | A | V | Q |
| J | U | E | S | R | X | S | A | R | A | C | U | T | S | S |
| H | C | M | P | R | O | I | P | E | P | G | T | N | G | R |
| E | A | U | Y | A | E | L | M | A | P | L | I | O | Q | B |
| X | S | S | B | R | T | N | E | D | G | D | O | C | E | D |
| D | K | S | K | U | E | I | W | M | Q | A | N | E | N | B |
| P | N | A | Y | Y | L | Y | E | O | O | B | F | Y | X | M |
| M | R | T | T | K | I | H | N | N | E | T | O | E | A | T |
| B | O | N | U | O | M | K | S | K | T | K | I | V | Y | H |
| O | N | O | I | T | S | E | U | Q | K | S | A | O | K | Z |
| G | X | D | O | N | T | P | A | N | I | C | S | T | N | V |
| G | P | R | I | B | R | K | R | G | Z | V | Q | N | N | W |
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