Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | N | Y | E | P |
| V | O | G | Y | B | T | M | A | R | C | K | O | O | Y | G |
| O | N | N | S | R | A | A | T | A | L | R | I | H | V | G |
| A | T | W | T | J | K | K | T | R | O | I | T | L | A | O |
| K | A | G | W | R | E | N | M | U | R | A | S | G | R | S |
| O | S | Y | E | W | O | M | G | S | P | X | E | F | O | O |
| T | S | G | W | C | W | L | B | M | Z | J | U | E | R | L |
| W | U | E | E | M | N | I | E | P | O | N | Q | I | W | U |
| W | M | Y | Y | T | E | S | P | M | U | Q | K | G | I | T |
| C | E | X | W | W | R | T | A | J | O | A | S | J | N | I |
| D | E | L | I | M | S | E | T | W | J | T | A | A | K | O |
| Y | F | F | P | D | H | N | I | F | W | H | I | Z | N | N |
| C | J | D | I | L | I | N | E | I | H | S | T | O | L | L |
| D | T | G | H | Y | P | W | N | G | W | W | I | W | N | F |
| O | J | Z | I | Z | N | Q | T | J | L | P | S | E | Y | U |
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