Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | R | D | O | N | T | P | A | N | I | C | N | E | Z | W |
| J | T | N | S | J | N | K | J | V | N | Z | K | Z | N | V |
| X | T | C | A | T | N | O | C | E | Y | E | P | O | E | H |
| C | E | B | Y | H | T | A | P | M | E | I | I | T | Y | V |
| L | T | V | D | K | R | M | N | P | Q | T | H | B | B | W |
| A | S | K | Q | U | E | S | T | I | O | N | S | P | A | L |
| E | Y | J | U | X | Q | S | M | M | I | O | R | H | W | T |
| T | N | E | I | T | A | P | E | B | L | D | E | D | W | W |
| C | N | E | T | S | I | L | Y | U | Y | I | N | W | F | C |
| T | L | Y | S | D | O | L | T | D | E | P | W | D | R | O |
| H | J | P | U | R | V | I | K | L | G | W | O | R | V | Z |
| A | K | Z | T | P | O | D | I | S | U | N | E | I | D | R |
| F | S | N | G | N | U | M | X | R | W | M | K | E | A | U |
| D | O | N | T | A | S | S | U | M | E | Z | A | Y | B | R |
| C | O | R | V | I | X | N | O | Y | A | F | T | U | M | G |
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