Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | I | C | N | O | I | T | S | E | U | Q | K | S | A | W |
| W | N | N | V | V | H | W | Y | O | L | G | A | R | N | G |
| X | T | E | T | L | Q | T | H | N | L | R | C | O | I | B |
| B | N | A | I | K | D | W | T | N | S | U | I | T | L | N |
| V | K | E | K | T | F | Y | A | U | N | T | T | E | A | P |
| W | E | J | T | E | A | Y | P | X | O | T | J | I | T | Q |
| Z | M | Y | I | S | O | P | M | M | C | O | S | U | O | X |
| H | U | A | E | U | I | W | E | I | A | E | N | K | K | N |
| I | S | A | D | C | U | L | N | B | G | L | T | J | L | P |
| K | S | B | N | H | O | A | Z | E | D | I | J | U | R | M |
| U | A | N | N | R | P | N | P | L | R | M | T | R | C | C |
| Z | T | T | T | T | N | D | T | I | B | S | P | G | D | Z |
| O | N | N | N | D | W | U | N | A | I | G | H | J | S | Y |
| K | O | O | L | X | T | J | E | O | C | S | G | I | A | T |
| C | D | F | V | T | V | A | B | E | R | T | C | P | P | Y |
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