Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | Q | Y | I | Y | T | T | D | U | U | F | R | U | R |
| G | Y | A | S | K | Q | U | E | S | T | I | O | N | N | A |
| V | I | A | V | F | E | M | V | A | A | V | C | O | I | C |
| H | G | D | Q | C | H | L | F | Z | K | H | I | N | D | T |
| T | C | A | T | N | O | C | E | Y | E | T | R | W | O | U |
| G | E | M | P | A | T | H | Y | H | O | Q | K | Q | C | N |
| C | M | D | R | Z | P | R | B | M | W | B | S | G | U | W |
| Y | U | O | D | K | J | I | E | S | N | X | T | M | C | N |
| S | S | N | F | N | S | L | P | T | E | R | Z | R | M | O |
| H | S | T | V | P | O | I | A | Z | R | H | F | B | V | I |
| B | A | P | R | R | U | S | T | X | S | W | M | S | L | T |
| W | T | A | T | E | L | T | I | K | H | M | G | I | M | U |
| X | N | N | W | N | I | E | E | H | I | Y | I | L | M | L |
| L | O | I | K | P | B | N | N | G | P | K | U | L | W | O |
| C | D | C | Y | K | H | L | T | E | C | Y | E | Q | E | S |
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