Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | V | V | C | G | R | N | O | I | T | U | L | O | S | F |
| A | N | S | K | L | I | S | T | E | N | E | D | W | N | M |
| T | I | E | F | B | T | U | P | U | N | Y | K | O | P | O |
| C | U | M | I | J | V | V | I | W | H | P | I | A | C | Y |
| A | O | P | V | T | I | T | H | K | C | T | I | S | O | T |
| T | E | A | E | V | A | E | S | N | O | T | P | K | Y | N |
| N | M | T | N | G | S | P | R | M | C | R | J | Q | Y | V |
| O | U | H | A | L | Q | F | E | I | I | O | J | U | V | F |
| C | S | Y | V | Q | G | L | N | B | M | L | A | E | E | B |
| E | S | I | A | V | O | A | W | Q | X | C | E | S | I | J |
| Y | A | I | Q | R | P | K | O | F | W | V | H | T | G | M |
| E | T | V | T | T | A | O | E | Q | V | G | B | I | H | J |
| S | N | N | N | V | S | H | K | Z | Q | R | H | O | B | B |
| B | O | O | B | S | J | V | A | A | S | X | D | N | Z | V |
| C | D | B | Y | O | K | O | T | X | I | Y | P | Z | U | A |
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