Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | D | D | T | M | M | F | B | X | E | A | U | J | G |
| M | O | I | N | R | O | G | S | X | L | F | U | N | G | T |
| D | M | N | H | E | M | U | S | S | A | T | N | O | D | I |
| A | K | E | T | S | O | L | U | T | I | O | N | I | O | C |
| X | P | T | V | R | R | O | N | K | H | G | H | T | N | U |
| E | M | G | E | M | O | E | J | E | L | I | M | S | T | H |
| Y | N | E | T | S | I | L | N | B | Y | I | Q | E | P | U |
| E | Y | H | T | A | P | M | E | W | A | O | C | U | A | J |
| C | S | R | Y | B | V | P | O | M | O | X | O | Q | N | J |
| O | X | S | E | I | A | M | E | B | O | E | V | K | I | N |
| N | K | X | J | T | E | S | I | M | V | T | K | S | C | W |
| T | A | S | I | Q | Q | K | G | O | T | K | I | A | G | Z |
| A | A | E | V | M | G | X | E | I | D | R | M | O | T | Y |
| C | N | D | K | F | Y | M | O | X | Y | I | S | M | N | G |
| T | A | F | B | L | Z | W | E | D | P | G | U | P | N | D |
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