Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| F | U | J | K | V | E | X | W | F | A | J | I | O | L | G |
| G | E | R | Z | W | Q | L | O | N | C | I | E | P | N | I |
| O | N | G | K | K | C | H | I | Q | L | S | I | O | C | G |
| D | O | N | T | A | S | S | U | M | E | H | I | N | K | V |
| O | I | N | O | I | T | U | L | O | S | T | G | S | I | A |
| N | T | C | A | F | N | B | F | R | O | U | K | N | Y | X |
| T | S | J | T | H | M | S | E | M | P | A | T | H | Y | S |
| P | E | Q | N | D | R | N | E | P | S | Z | A | C | S | F |
| A | U | S | F | Q | W | L | J | V | A | O | H | M | R | I |
| N | Q | G | K | O | O | I | D | R | F | T | C | V | K | V |
| I | K | G | E | R | W | S | U | W | U | Q | I | Z | J | J |
| C | S | K | T | C | A | T | N | O | C | E | Y | E | E | E |
| F | A | N | I | V | T | E | E | K | J | J | E | W | N | V |
| T | O | I | W | B | P | N | I | F | N | Q | K | B | J | T |
| C | T | O | L | T | C | L | E | S | R | I | N | U | Q | Z |
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