Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | K | B | F | S | Z |
| S | O | B | E | Y | E | C | O | N | T | A | C | T | T | T |
| Q | N | N | N | O | I | T | S | E | U | Q | K | S | A | G |
| D | T | O | T | Y | G | S | J | S | E | B | O | K | B | I |
| T | A | L | W | R | J | J | P | M | E | K | E | P | R | L |
| Q | S | Z | C | B | O | Q | G | V | U | O | M | E | Z | Q |
| B | S | H | B | W | Y | L | H | B | W | L | P | Q | M | N |
| A | U | C | G | Q | I | I | E | N | I | K | A | B | A | E |
| K | M | Z | U | S | I | P | E | M | N | V | T | R | P | V |
| Z | E | I | T | Z | A | R | I | Q | O | S | H | U | Y | P |
| R | Q | E | G | T | S | G | W | E | M | T | Y | Z | B | I |
| Q | N | Z | I | H | M | S | Q | Z | V | W | I | C | S | N |
| I | I | E | I | H | I | T | B | U | E | W | A | O | H | X |
| Z | N | P | X | E | L | T | W | I | M | C | S | M | N | P |
| T | T | H | K | I | E | H | S | O | L | U | T | I | O | N |
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