Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | P | K | G | T |
| N | O | E | W | P | Q | H | Y | F | C | C | Z | F | N | P |
| X | N | N | D | Y | C | P | H | A | B | S | C | E | I | L |
| C | T | X | T | P | Z | W | T | V | N | W | I | H | W | W |
| Z | A | B | J | R | F | N | A | V | R | T | S | N | E | F |
| D | S | Z | I | V | O | Z | P | H | A | R | M | X | E | S |
| O | S | Y | A | C | X | L | M | P | E | B | I | Y | D | O |
| H | U | J | E | V | I | N | E | N | H | B | L | S | E | L |
| B | M | Y | P | S | E | B | W | M | F | I | E | Q | A | U |
| M | E | V | T | A | P | O | C | P | O | S | Y | W | K | T |
| O | P | E | N | L | E | Y | P | D | T | T | T | T | E | I |
| V | N | U | T | K | D | L | R | H | O | L | I | G | A | O |
| Q | U | D | A | S | K | Q | U | E | S | T | I | O | N | N |
| O | J | T | H | B | U | C | T | A | O | I | T | O | N | T |
| Y | X | N | T | K | U | I | W | S | W | A | O | U | S | L |
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