Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | X | U | E | A | C | I | N | A | P | T | N | O | D | C |
| V | O | D | N | B | O | B | X | S | T | Q | F | N | O | O |
| H | G | Y | K | E | G | L | C | G | H | X | O | N | N | E |
| S | Z | O | F | R | T | I | C | V | W | I | T | P | T | U |
| Z | N | B | E | G | Z | S | Z | I | T | R | R | X | A | Y |
| T | C | O | K | M | C | A | I | U | O | T | R | C | S | J |
| K | C | M | I | B | U | B | L | L | U | Y | P | O | S | N |
| J | I | A | D | T | J | O | E | T | B | L | F | V | U | W |
| U | J | N | T | L | S | M | C | P | U | T | K | O | M | Q |
| C | L | Q | E | N | O | E | M | P | A | T | H | Y | E | E |
| S | U | J | J | T | O | P | U | D | X | T | R | R | L | Z |
| N | M | V | I | R | V | C | Z | Q | U | C | I | I | X | Q |
| M | R | O | Q | Q | Q | I | E | J | K | T | M | E | M | J |
| D | N | J | U | R | F | Y | G | Y | Q | S | K | T | N | Y |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | T |
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