Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | C | C | A | L | K | U | F | V | N | K | Y | E | B | T |
| D | O | N | T | A | S | S | U | M | E | E | N | Z | N | E |
| O | Y | N | K | L | T | U | B | H | E | E | L | E | E | P |
| N | Z | R | T | N | T | C | M | P | T | I | I | I | W | I |
| T | V | I | W | R | O | W | A | S | I | T | X | O | M | H |
| P | W | D | K | E | O | I | I | T | A | A | D | Z | U | S |
| A | X | V | G | M | P | L | T | P | N | M | V | X | N | R |
| N | Y | H | T | A | P | M | E | S | W | O | D | I | K | E |
| I | U | R | E | L | E | B | G | M | E | E | C | P | I | N |
| C | I | S | Z | U | E | P | T | N | O | U | M | E | V | W |
| F | J | C | G | C | M | L | K | L | X | T | Q | Q | Y | O |
| R | U | P | R | Q | H | T | K | J | N | B | I | K | L | E |
| D | X | L | O | S | S | N | O | I | T | U | L | O | S | K |
| U | J | F | T | V | H | W | C | I | H | I | K | O | N | A |
| T | B | N | U | M | M | G | V | F | O | L | B | P | U | T |
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