Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | J | F | N | V | V | T | B | A | L | E | K | U | T |
| O | T | S | F | L | I | J | A | D | I | S | N | Y | N | I |
| B | C | Z | W | K | L | Z | K | T | K | Y | L | O | Z | O |
| I | A | L | J | M | Z | B | E | P | A | T | I | E | N | T |
| Q | T | M | L | B | J | M | O | A | D | T | T | D | N | E |
| C | N | W | B | F | P | B | W | T | O | U | G | N | O | M |
| I | O | A | Y | A | Q | A | N | M | B | O | L | S | I | M |
| N | C | U | T | V | N | N | E | Z | Y | K | I | O | T | E |
| A | E | H | B | E | N | L | R | Y | L | U | S | L | S | R |
| P | Y | C | D | T | O | I | S | E | W | A | T | U | E | V |
| T | E | P | J | R | U | M | H | M | F | M | E | T | U | M |
| N | Z | K | T | D | R | H | I | Z | I | N | N | I | Q | A |
| O | P | N | Y | Q | L | U | P | K | C | L | M | O | K | J |
| D | O | N | T | A | S | S | U | M | E | Z | E | N | S | O |
| C | K | Q | H | I | N | Y | M | L | P | T | Y | R | A | A |
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