Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | R | T | D | A | C | X | T | C | K | Q | C | S | I | N |
| D | N | F | T | E | N | I | A | B | L | I | K | G | N | O |
| Z | U | E | T | Z | B | T | K | P | B | C | B | O | X | I |
| P | W | O | I | C | L | B | E | P | L | T | I | W | W | T |
| E | N | Y | E | T | A | S | O | L | U | T | I | O | N | S |
| C | Z | F | A | O | A | T | W | T | O | Y | X | R | I | E |
| I | Z | G | A | Z | N | P | N | M | H | F | M | N | U | U |
| N | Y | H | T | A | P | M | E | O | U | O | G | N | C | Q |
| A | N | E | T | S | I | L | R | B | C | H | X | W | F | K |
| P | H | D | X | M | O | B | S | A | N | E | F | U | F | S |
| T | H | R | S | R | G | F | H | M | V | Z | Y | B | B | A |
| N | V | K | T | N | N | Y | I | M | I | G | E | E | L | T |
| O | M | N | G | V | K | Q | P | K | D | L | B | X | O | C |
| D | O | N | T | A | S | S | U | M | E | O | E | X | H | H |
| C | I | U | D | G | N | M | W | M | Q | F | U | T | E | M |
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