Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | T | W | P | B | S | B | Q | C | T | I | N | C | F | T |
| I | O | Y | Q | Q | F | X | G | C | M | N | W | L | N | W |
| H | A | H | X | P | Q | S | A | J | O | K | Q | O | D | O |
| S | T | T | X | G | S | T | X | I | M | D | I | K | I | B |
| R | C | A | F | C | N | E | T | T | Y | T | T | N | O | U |
| E | C | P | K | O | I | S | F | C | O | P | I | B | S | U |
| N | H | M | C | G | E | B | I | M | B | U | B | B | N | T |
| W | L | E | T | U | U | N | E | V | D | B | Y | O | M | F |
| O | Y | R | Q | J | A | L | I | P | T | X | I | N | H | E |
| E | W | K | H | P | O | E | I | Y | A | T | X | G | U | Q |
| K | S | L | T | R | X | L | S | S | U | T | A | Q | W | Q |
| A | G | N | T | A | Z | I | Y | L | T | U | I | Q | Z | O |
| T | O | N | Q | Q | W | M | O | H | Q | E | W | E | S | K |
| D | O | N | T | A | S | S | U | M | E | W | N | F | N | S |
| C | Z | R | B | K | E | Z | P | H | L | R | D | M | J | T |
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