Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | U | U | B | C | D | K | W | O | H | L | Y | M | N | W |
| G | N | U | J | A | S | K | Q | U | E | S | T | I | O | N |
| N | M | O | F | H | X | E | U | Y | O | M | O | G | T | M |
| O | T | U | I | O | L | C | E | L | C | L | W | A | B | H |
| K | G | M | K | T | K | C | U | M | X | A | K | Y | C | V |
| Y | L | Y | D | T | O | T | R | K | P | E | D | J | A | C |
| N | X | U | J | N | I | M | N | B | O | A | T | Y | O | I |
| E | W | T | T | O | C | J | E | W | Y | C | T | L | F | N |
| K | L | A | N | U | S | P | N | L | Q | T | J | H | W | A |
| A | C | I | V | A | A | E | I | O | O | U | Q | Z | Y | P |
| T | Z | P | M | T | R | S | I | Q | O | R | N | Z | J | T |
| S | V | T | I | S | T | U | S | N | D | F | T | B | Z | N |
| M | G | E | H | E | W | Q | E | L | J | D | T | N | X | O |
| F | N | I | N | N | E | M | U | S | S | A | T | N | O | D |
| T | P | Y | P | I | Q | A | D | U | T | F | H | M | S | C |
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