Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | W | M | C | H | U | A | B | O | M | L | T | A | C | C |
| W | B | Q | I | A | E | M | U | S | S | A | T | N | O | D |
| T | E | T | T | T | O | E | X | L | Q | X | N | N | F | N |
| A | S | K | Q | U | E | S | T | I | O | N | T | Z | Q | Z |
| K | O | B | B | E | P | W | O | P | G | R | X | C | U | D |
| E | M | P | A | T | H | Y | F | L | O | V | I | D | U | W |
| O | Y | U | N | E | T | S | I | L | U | N | K | V | A | W |
| W | U | E | X | Z | M | B | E | P | A | T | I | E | N | T |
| N | A | E | C | I | G | M | F | P | C | T | I | K | I | N |
| E | H | P | L | O | O | C | T | J | F | Q | M | O | L | A |
| R | B | E | X | T | N | N | D | S | Z | U | L | W | N | U |
| S | G | W | I | L | O | T | M | Q | R | L | S | X | I | L |
| H | Q | O | Q | D | I | D | A | G | J | Y | A | W | X | D |
| I | N | U | C | L | Q | M | O | C | B | Q | L | Y | F | C |
| P | Q | P | A | B | O | X | E | Q | T | P | A | U | X | E |
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