Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | M | T | A | K | E | O | W | N | E | R | S | H | I | P |
| O | F | T | S | F | U | Y | A | H | Q | G | X | R | N | A |
| X | Q | E | K | Z | Q | H | E | T | J | E | H | O | R | P |
| T | L | L | Q | M | J | N | G | C | L | P | I | I | K | O |
| L | H | R | U | Y | Y | E | K | I | O | T | E | T | P | Y |
| E | E | S | E | H | F | T | M | Y | O | N | J | Q | R | N |
| V | M | D | S | X | K | S | B | M | K | R | T | V | S | S |
| F | U | O | T | O | T | I | E | A | F | P | K | A | V | B |
| E | S | N | I | D | L | L | P | M | G | A | A | R | C | K |
| F | S | T | O | P | O | U | A | L | P | X | B | D | C | T |
| U | A | P | N | R | S | D | T | Q | Q | A | I | F | G | H |
| S | T | A | T | I | R | V | I | I | I | R | T | C | A | H |
| P | N | N | V | T | L | H | E | Y | O | U | T | H | N | T |
| H | O | I | P | S | T | O | N | P | P | N | G | O | Y | E |
| C | D | C | R | B | N | Z | T | Y | E | O | P | R | Z | N |
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