Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | A | E | S | R | R | R | M | W | Y | E | D | A | H | Z |
| D | N | M | R | N | O | I | T | S | E | U | Q | K | S | A |
| F | X | O | E | C | I | N | A | P | T | N | O | D | J | R |
| P | S | W | I | C | M | N | E | D | H | H | S | B | Y | J |
| B | N | O | I | T | U | L | O | S | W | H | S | L | Q | W |
| G | T | A | K | E | O | W | N | E | R | S | H | I | P | L |
| L | R | Z | T | Y | A | M | E | M | E | A | U | V | W | O |
| V | S | I | K | E | Y | B | E | P | A | T | I | E | N | T |
| M | N | Q | W | C | H | G | C | L | I | S | T | E | N | B |
| S | G | V | C | O | T | M | S | A | O | A | V | E | J | J |
| B | R | F | J | N | A | K | N | X | W | R | L | Z | O | I |
| D | G | Y | L | T | P | X | O | H | X | I | T | X | J | L |
| V | H | Y | C | A | M | R | T | D | M | C | T | N | O | Z |
| O | N | D | C | C | E | M | U | S | S | A | T | N | O | D |
| Q | X | Q | F | T | T | R | A | S | C | E | O | D | W | C |
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