Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | M | V | U | F | L | I | S | T | E | N | J | J | V | D |
| J | N | N | O | I | T | U | L | O | S | F | Z | H | N | A |
| Q | E | E | M | P | A | T | H | Y | Q | S | D | O | A | B |
| C | C | Y | I | E | T | A | X | I | F | I | I | X | E | B |
| O | T | B | E | T | P | L | O | Y | I | T | X | L | N | Z |
| R | L | O | K | C | A | Q | Q | C | O | V | I | Z | Q | Y |
| T | N | K | J | B | O | P | I | M | A | M | U | J | F | H |
| T | A | K | E | O | W | N | E | R | S | H | I | P | K | Y |
| H | Q | S | E | K | A | L | T | B | J | K | I | I | A | X |
| N | D | F | J | P | O | T | D | A | Q | P | D | W | S | L |
| T | A | Y | T | R | J | Q | Y | M | C | W | K | M | C | D |
| V | O | N | T | S | V | E | C | Q | Z | T | R | E | N | X |
| E | O | N | K | A | S | K | Q | U | E | S | T | I | O | N |
| D | O | N | T | A | S | S | U | M | E | G | A | D | R | L |
| C | R | B | C | W | T | R | O | X | A | K | N | C | Z | W |
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