Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | P | X | U | T | K | U | I | I | K | T | X | W | P |
| B | O | F | V | N | N | C | D | O | T | L | X | N | Y | I |
| C | N | N | Z | V | O | M | A | G | Q | K | H | H | R | H |
| Y | T | Y | T | T | C | I | D | T | X | D | T | G | K | S |
| W | A | L | H | R | D | S | T | E | N | A | P | R | U | R |
| B | S | Z | Y | L | O | A | X | S | P | O | E | Y | L | E |
| N | S | E | N | A | N | L | B | M | E | W | C | I | A | N |
| O | U | Y | O | W | T | I | E | O | V | U | T | E | M | W |
| I | M | G | B | Z | P | S | P | M | C | E | Q | H | Y | O |
| T | E | R | V | X | A | T | A | D | O | A | S | K | C | E |
| U | L | B | Y | I | N | E | T | Y | F | T | Z | B | S | K |
| L | B | N | E | U | I | N | I | N | U | H | I | M | K | A |
| O | O | G | X | V | C | J | E | M | V | K | I | O | W | T |
| S | K | N | P | U | E | I | N | V | R | L | C | K | N | M |
| B | A | Z | W | C | M | O | T | T | E | B | S | B | N | L |
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