Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | D | A | Z | T | C | I | N | A | P | T | N | O | D | C |
| T | N | T | L | M | C | A | F | T | F | E | Q | H | O | G |
| S | D | E | A | E | D | A | X | R | L | T | D | N | N | C |
| F | Z | O | I | K | J | R | T | L | L | V | T | X | T | J |
| G | G | Z | S | T | E | A | W | N | H | R | D | T | A | U |
| E | B | U | N | Q | A | O | R | W | O | U | J | R | S | V |
| Y | G | U | K | G | U | P | W | L | X | C | E | Q | S | G |
| B | D | U | E | N | X | Y | E | N | I | B | E | O | U | Z |
| H | Z | X | F | O | M | M | M | B | E | S | E | Y | M | Q |
| D | L | U | L | I | O | C | P | F | S | R | T | K | E | E |
| I | L | Y | P | T | B | V | A | A | E | P | S | E | O | M |
| R | B | U | I | U | I | A | T | G | L | P | A | H | N | G |
| F | A | O | X | L | P | T | H | I | I | K | V | C | I | A |
| H | N | S | X | O | N | A | Y | E | M | J | H | M | P | P |
| O | I | D | A | S | K | Q | U | E | S | T | I | O | N | L |
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