Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | M | C | C | I | N | A | P | T | N | O | D | Q | V | Q |
| U | O | K | D | Z | V | V | Y | D | T | Z | S | T | N | A |
| R | M | T | R | L | J | S | S | I | A | E | D | O | O | C |
| N | U | I | Z | Q | W | E | U | J | K | L | I | M | I | J |
| T | C | A | T | N | O | C | E | Y | E | T | L | H | T | Q |
| N | E | M | P | A | T | H | Y | O | O | Z | L | Z | S | B |
| O | M | O | X | R | T | J | B | M | W | P | C | D | E | K |
| I | U | Q | U | N | B | F | E | W | N | G | T | L | U | E |
| T | S | V | M | W | N | L | P | A | E | G | I | A | Q | I |
| U | S | V | D | L | O | I | A | L | R | M | A | Y | K | W |
| L | A | Q | V | R | M | S | T | W | S | A | X | X | S | B |
| O | T | N | T | B | P | T | I | B | H | Z | V | E | A | V |
| S | N | N | L | Z | R | E | E | I | I | M | P | G | V | U |
| S | O | L | S | L | R | N | N | O | P | L | X | E | I | A |
| C | D | X | P | V | D | T | T | W | R | K | Q | U | S | X |
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