Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | P | N | C | W | K | P | P | Z | F | D | K | E | W | V |
| O | O | I | U | A | S | L | J | B | Y | R | E | N | M | G |
| Q | B | N | H | E | M | U | S | S | A | T | N | O | D | U |
| T | C | Q | T | S | O | L | U | T | I | O | N | I | O | R |
| C | N | E | K | R | R | E | G | B | K | K | P | T | N | Y |
| A | D | Q | K | O | O | E | M | E | L | I | M | S | T | R |
| T | N | E | T | S | I | L | N | B | B | R | Y | E | P | B |
| N | A | S | K | Y | N | V | E | W | P | P | G | U | A | R |
| O | I | A | Z | O | G | P | M | M | O | Z | L | Q | N | I |
| C | K | J | J | N | A | R | P | B | O | E | K | K | I | R |
| E | Q | L | W | T | Y | V | A | W | B | T | K | S | C | W |
| Y | B | D | I | F | S | X | T | F | J | I | I | A | R | D |
| E | Z | E | I | L | S | K | H | J | D | X | W | O | T | C |
| C | N | P | Y | W | W | V | Y | R | V | D | P | C | N | D |
| T | P | D | I | V | I | B | F | E | F | F | Y | V | U | Z |
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