Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | Y | P | E | Y | E | C | O | N | T | A | C | T | M | T |
| B | N | S | E | L | Q | C | Y | T | L | F | Q | C | N | H |
| L | P | O | D | Q | H | N | H | Y | O | V | D | E | F | G |
| S | L | I | I | L | E | S | T | U | G | R | I | E | N | S |
| E | I | F | H | T | J | X | A | Y | T | T | Z | E | I | O |
| R | B | Z | E | S | O | E | P | J | A | B | T | B | O | W |
| B | A | E | M | O | R | M | M | P | M | S | Q | D | O | N |
| S | A | I | U | L | M | E | E | U | I | A | I | M | Q | Z |
| U | L | X | S | U | U | B | N | L | H | P | W | U | Z | H |
| E | G | Z | S | T | Z | Z | M | W | O | J | A | Z | J | P |
| E | H | Z | A | I | K | R | I | L | O | R | U | I | V | N |
| Q | K | M | T | O | Q | G | T | B | N | E | T | B | T | M |
| T | S | T | N | N | O | C | O | K | Q | X | K | N | I | J |
| W | A | N | O | I | T | S | E | U | Q | K | S | A | O | B |
| B | R | H | D | O | N | T | P | A | N | I | C | B | T | C |
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