Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | Q | T |
| Z | N | P | C | Z | W | X | V | Y | O | S | K | P | N | L |
| K | L | O | R | I | P | X | E | O | K | R | H | E | U | I |
| Z | P | W | I | H | M | C | I | Q | V | D | I | R | A | G |
| B | T | T | Z | T | O | L | U | P | S | T | S | F | V | F |
| Q | Y | M | V | N | O | E | D | R | A | Q | F | T | N | C |
| J | B | B | T | O | S | M | G | P | J | J | D | D | Y | I |
| A | Z | A | B | T | M | O | E | M | P | A | T | H | Y | N |
| C | C | G | I | C | I | B | L | L | I | S | T | E | N | A |
| T | A | O | H | G | L | O | Q | U | O | Q | P | G | C | P |
| K | N | A | D | X | E | F | K | X | T | R | L | O | X | T |
| G | S | M | L | N | R | D | U | Z | N | I | T | K | A | N |
| Z | E | J | A | P | G | N | B | W | F | B | O | N | P | O |
| E | W | S | W | E | E | M | U | S | S | A | T | N | O | D |
| Y | C | H | Q | P | C | W | J | T | R | S | J | P | J | C |
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