Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | L | U | W | V | D | V | D | O | T | M | Q | H | J | W |
| I | N | P | S | V | F | L | U | C | A | N | M | N | U | P |
| H | R | O | Y | N | L | W | A | S | O | U | U | E | Q | Q |
| S | N | U | I | Z | E | T | F | I | Y | Z | B | K | N | O |
| R | R | J | X | T | N | G | T | O | Y | D | M | E | E | D |
| E | T | F | J | O | O | S | M | I | L | E | T | Q | E | U |
| N | B | C | C | J | E | M | O | B | L | S | F | W | M | Q |
| W | X | E | J | U | Z | R | E | L | I | M | A | N | U | F |
| O | Y | J | Q | J | I | P | M | L | U | P | H | H | S | U |
| E | E | K | N | M | A | J | P | X | O | T | T | M | S | M |
| K | S | T | X | T | M | C | A | C | L | R | I | I | A | E |
| A | I | U | I | T | M | G | T | H | E | J | T | O | T | K |
| T | I | E | X | V | B | J | H | S | K | J | X | N | N | B |
| S | N | Z | E | N | L | O | Y | K | C | B | E | S | O | Z |
| T | B | G | D | J | C | I | N | A | P | T | N | O | D | C |
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