Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | F | Z | N | R | X |
| L | O | L | E | F | T | Z | V | G | G | U | N | O | J | H |
| N | N | N | B | Q | A | J | B | D | A | E | I | I | E | J |
| K | T | K | T | A | K | P | J | X | T | F | Q | T | J | Q |
| O | A | W | N | R | E | J | W | S | A | W | Q | S | U | S |
| K | S | M | O | D | O | Y | I | J | N | E | D | E | Z | A |
| Q | S | K | I | K | W | L | E | Q | Z | Q | X | U | F | M |
| A | U | M | T | E | N | R | E | C | D | H | D | Q | Y | U |
| J | M | O | U | G | E | M | M | M | O | W | O | K | C | L |
| L | E | R | L | D | R | F | P | Z | O | N | K | S | C | U |
| E | X | G | O | M | S | I | A | D | O | T | T | A | C | U |
| L | C | Z | S | M | H | N | T | D | N | B | I | A | K | E |
| A | P | C | I | I | I | N | H | I | U | Z | E | O | C | U |
| C | N | L | A | J | P | N | Y | E | M | C | S | K | N | T |
| L | E | E | T | G | T | N | E | I | T | A | P | E | B | J |
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