Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | J | A | U | I | C | I | N | A | P | T | N | O | D | C |
| K | G | S | K | F | E | K | F | R | Y | S | M | J | O | A |
| P | N | O | I | T | S | E | U | Q | K | S | A | N | N | U |
| L | O | T | K | I | M | P | M | N | E | M | T | O | T | A |
| R | N | P | Z | P | I | M | B | Y | H | R | T | N | A | C |
| Y | O | U | A | S | L | I | E | C | O | R | N | B | S | C |
| P | X | T | E | S | E | C | C | L | U | G | E | C | S | U |
| S | H | L | R | H | O | A | E | I | O | J | I | K | U | Q |
| Y | Y | I | R | N | G | M | W | S | Y | W | T | M | M | O |
| V | G | J | T | Y | O | D | Z | T | E | B | A | I | E | O |
| M | F | A | N | T | X | W | H | E | I | M | P | M | P | J |
| P | C | P | I | H | S | R | E | N | W | O | E | K | A | T |
| T | X | O | M | X | K | I | Q | D | S | N | B | W | L | W |
| A | N | S | L | A | N | O | I | T | U | L | O | S | N | F |
| V | P | T | D | M | V | J | X | P | G | B | T | O | Z | B |
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