Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | O | N | T | P | A | N | I | C | J | K | C | F | P | L |
| P | H | K | B | G | S | O | L | U | T | I | O | N | N | M |
| I | Y | Y | R | F | G | T | S | C | M | N | E | O | R | N |
| H | I | H | R | T | B | F | A | N | O | K | I | X | K | F |
| S | Q | T | F | W | T | T | F | I | M | T | J | C | P | B |
| R | Z | A | X | Z | N | U | T | C | O | M | J | S | V | R |
| E | K | P | A | O | T | S | M | M | I | E | E | G | I | Q |
| N | O | M | C | Z | E | B | E | P | A | T | I | E | N | T |
| W | V | E | B | U | X | L | I | S | T | E | N | Y | C | B |
| O | Y | M | Q | D | O | N | T | A | S | S | U | M | E | I |
| E | M | K | P | R | B | M | S | A | X | M | G | V | I | K |
| K | S | M | T | E | Z | A | H | F | B | B | I | Z | D | W |
| A | B | N | E | H | K | X | C | V | Z | T | Q | L | H | E |
| T | O | Q | K | A | T | V | K | X | L | T | N | Y | E | N |
| C | P | K | J | P | R | C | H | X | T | K | K | Z | D | B |
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