Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | N | N | Y | N | O | H | J | L | C | M | L | X | T | O |
| A | N | O | I | T | U | L | O | S | J | G | E | L | Y | G |
| Y | K | O | D | U | N | C | L | E | I | T | A | H | M | U |
| Y | B | T | I | A | S | K | Q | U | E | S | T | I | O | N |
| L | A | B | C | T | M | P | O | H | H | A | R | Z | S | T |
| Q | L | K | T | S | O | C | O | V | P | V | D | R | C | C |
| Q | L | R | T | N | H | M | V | M | Q | C | Y | A | R | I |
| T | N | E | I | T | A | P | E | B | D | H | T | W | Z | N |
| L | B | B | N | E | T | S | I | L | Q | N | W | S | M | A |
| D | P | I | H | S | R | E | N | W | O | E | K | A | T | P |
| C | D | D | B | M | H | T | H | C | H | R | G | A | M | T |
| I | H | U | J | I | H | G | E | L | K | I | T | N | R | N |
| Z | Q | Q | R | L | B | Y | T | Y | A | C | N | N | V | O |
| F | I | D | E | E | E | M | U | S | S | A | T | N | O | D |
| K | F | I | C | I | P | T | T | O | E | C | E | Q | G | C |
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