Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Z | K | W | O | B | Q | L | D | C | M | J | D | N | E |
| W | N | G | I | Z | T | P | K | G | U | N | R | O | N | M |
| G | S | E | A | S | K | Q | U | E | S | T | I | O | N | B |
| U | N | C | I | O | K | F | M | E | F | T | I | O | C | W |
| T | K | E | E | T | Z | D | Q | E | U | T | B | T | H | G |
| C | C | M | T | R | A | Q | Z | L | O | T | O | U | C | S |
| I | T | A | K | S | J | P | O | M | G | A | N | E | L | O |
| N | W | R | T | J | I | S | E | M | P | A | T | H | Y | V |
| A | Q | Q | P | N | A | L | L | B | H | M | H | S | N | B |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | N |
| T | C | Y | Y | R | U | C | D | P | U | E | M | J | N | C |
| N | P | Y | T | I | A | P | E | D | V | A | V | I | J | D |
| O | A | N | M | E | D | S | Y | Y | D | Y | W | B | L | L |
| D | O | N | T | A | S | S | U | M | E | E | U | Z | Y | E |
| C | F | H | G | B | B | I | V | U | V | T | X | Z | V | V |
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