Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | V | J | E | C | I | N | A | P | T | N | O | D | C |
| P | A | I | L | L | W | S | C | O | T | E | P | U | O | M |
| I | V | I | D | F | L | B | P | C | E | N | H | N | N | S |
| H | M | M | V | G | F | V | A | T | O | N | T | G | T | E |
| S | Q | I | E | R | Y | T | Y | I | W | R | K | G | A | N |
| R | A | W | A | J | N | P | T | V | O | B | T | Q | S | O |
| E | D | G | E | O | L | S | B | L | G | R | B | X | S | I |
| N | M | F | C | D | E | W | E | J | I | N | O | N | U | T |
| W | W | E | Y | U | H | M | P | M | D | S | K | H | M | U |
| O | Y | L | Q | Y | O | P | A | T | P | T | T | R | E | L |
| E | N | K | I | T | U | J | T | O | Z | A | U | E | V | O |
| K | S | T | I | G | D | B | I | B | I | B | T | Z | N | S |
| A | O | O | I | L | Y | I | E | H | V | G | K | H | W | D |
| T | N | M | F | B | Q | Q | N | D | U | V | S | T | Y | P |
| G | T | B | I | Y | A | X | T | F | J | B | W | I | M | O |
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