Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | X | J | O | X | N | J | E | F | W | I | Y | M | P | T |
| G | N | N | C | F | Z | L | Y | H | Z | B | T | I | G | W |
| O | M | O | L | E | P | C | D | H | X | A | H | H | K | O |
| T | L | I | I | G | G | Z | F | A | K | S | M | I | L | E |
| P | A | T | H | T | T | Q | I | K | R | Y | P | G | I | T |
| C | P | S | S | J | O | X | P | E | A | S | H | W | C | C |
| U | G | E | X | B | R | M | N | B | O | E | C | A | E | I |
| K | T | U | V | S | G | W | E | L | I | C | T | F | S | N |
| X | K | Q | Y | T | O | P | U | L | J | N | W | V | T | A |
| J | X | K | J | E | A | T | I | Z | O | I | G | G | S | P |
| C | V | S | K | T | I | S | Q | C | X | R | Z | Y | Q | T |
| Y | D | A | I | O | T | S | E | M | P | A | T | H | Y | N |
| Y | T | E | N | E | I | Y | H | T | R | Z | H | N | A | O |
| X | N | T | N | A | E | M | U | S | S | A | T | N | O | D |
| T | J | T | D | A | X | W | B | J | B | F | U | C | C | C |
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