Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | I | Y | C | B | U | V | O | Z | A | C | X | R | Z |
| Y | N | Y | P | Z | W | M | J | N | G | Z | I | D | N | Q |
| D | I | E | R | A | G | B | O | H | W | B | P | O | R | A |
| S | N | P | I | E | H | I | S | F | B | K | I | T | M | S |
| Q | Q | E | U | T | T | O | D | Y | C | T | H | D | S | K |
| Z | E | T | T | U | A | C | O | Z | O | I | S | M | M | Q |
| N | M | Y | L | S | A | P | M | M | C | X | R | J | I | U |
| Q | U | O | E | Z | I | R | E | I | F | L | E | W | L | E |
| P | S | A | G | C | H | L | N | B | U | R | N | Y | E | S |
| L | S | F | K | W | O | A | H | L | I | R | W | V | S | T |
| I | A | B | B | R | P | N | P | E | Q | Z | O | Q | W | I |
| W | T | T | T | T | Y | H | T | A | P | M | E | E | D | O |
| I | N | N | N | D | S | F | N | A | I | T | K | T | C | N |
| L | O | O | V | Q | K | P | G | P | C | Y | A | N | M | E |
| C | D | Y | D | E | R | O | Q | J | C | T | T | O | O | W |
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