Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | E | C | I | N | A | P | T | N | O | D | E | W | L |
| W | O | A | S | K | Q | U | E | S | T | I | O | N | R | Z |
| G | J | N | K | T | K | M | U | M | N | P | N | Z | C | O |
| D | O | T | T | E | N | P | N | I | Q | O | T | V | Q | B |
| Y | T | M | F | R | O | E | P | L | S | I | A | K | N | H |
| F | V | B | E | E | O | W | I | E | D | D | S | K | O | G |
| G | K | R | Y | N | R | L | N | T | Q | V | S | J | I | R |
| H | E | M | E | L | E | Z | E | E | A | U | U | M | T | E |
| Q | Y | Q | C | X | I | M | O | M | R | P | M | N | U | N |
| N | D | W | O | U | P | S | A | S | O | S | E | S | L | P |
| C | H | O | N | A | S | D | T | R | S | T | H | B | O | M |
| A | I | F | T | S | H | P | Q | E | O | V | I | I | S | C |
| J | T | H | A | W | R | B | R | U | N | Y | X | O | P | V |
| I | Y | F | C | R | U | Q | E | U | E | J | T | J | N | X |
| N | N | Z | T | R | W | S | T | Y | U | O | N | Z | V | K |
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