Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | A | K | E | O | W | N | E | R | S | H | I | P |
| D | O | R | H | S | X | Y | H | D | L | B | S | G | O | T |
| M | N | N | R | C | K | M | E | M | P | A | T | H | Y | V |
| A | T | U | T | J | I | Q | O | C | K | B | C | I | R | O |
| W | A | N | H | R | F | N | U | Q | O | B | T | N | B | O |
| O | S | V | L | N | O | E | A | E | M | N | Y | I | O | J |
| G | S | V | P | M | N | L | B | P | S | C | T | G | Y | S |
| W | U | M | H | Y | I | N | E | H | T | T | B | A | L | X |
| M | M | R | I | S | K | O | P | M | B | N | I | X | C | F |
| J | E | T | T | L | F | I | A | X | O | X | O | O | D | T |
| V | Y | E | E | N | E | T | T | R | J | T | Z | D | N | Z |
| F | N | Y | N | X | R | U | I | D | Y | W | I | S | R | T |
| S | S | B | N | Q | I | L | E | I | E | G | Z | O | Z | A |
| L | H | D | X | Z | U | O | N | Y | F | Y | W | Y | N | I |
| B | B | Z | I | H | P | S | T | Q | F | K | H | N | G | Y |
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