Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | H | W | N | T | C | I | N | A | P | T | N | O | D | C |
| M | Y | E | O | T | C | J | X | I | T | A | I | E | O | D |
| O | L | H | I | H | D | A | D | Q | A | T | H | N | N | N |
| H | P | N | T | P | Q | M | T | L | K | N | T | C | T | O |
| U | R | X | S | A | B | P | N | N | E | R | R | F | A | I |
| L | K | X | E | L | P | R | C | N | O | U | E | J | S | T |
| V | Q | J | U | C | E | M | B | L | W | C | L | W | S | U |
| V | B | R | Q | I | E | F | E | I | N | S | E | K | U | L |
| U | L | Z | K | T | M | M | P | S | E | U | O | Y | M | O |
| D | A | Y | S | U | O | X | A | T | R | K | Q | R | E | S |
| O | C | F | A | T | H | S | T | E | S | M | I | L | E | Y |
| R | A | V | I | H | G | B | I | N | H | J | E | N | K | W |
| M | Q | O | N | B | I | U | E | H | I | A | J | Q | D | O |
| M | N | E | K | X | S | C | N | L | P | X | L | A | T | R |
| J | D | B | G | R | S | V | T | C | T | O | J | Q | R | C |
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